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Terms and Conditions - Shipping and Returns

We at CQM2GE endeavour to provide a quality service, supplying quality parts for MK2 Golfs.  We operate in a fair manner in all cases.  If you have any questions or concerns please contact us by phone or e-mail.

Despatch

We endeavour to despatch parts within 3 days of cleared payment being received.  Occasionally, during busy spells this may be slightly longer.  Please call or e-mail us to confirm despatch.  Urgent despatches can be arranged - please call for details.

Shipping

As well as the UK we ship all over the world.

Most UK shipping is by royal mail and prices are shown on the product pages.  All prices shown are for UK by Royal Mail and where couriers are used England, Wales and Scotland (excluding highlands).

Shipping is by 1st class, parcels and next day courier where appropriate.

Please contact us for all shipping methods and destinations not shown for a quote - A full address and Zip/Postal codes are required where appropriate.

Delivery

It is the buyers responsibility to provide accurate delivery addresses.  All our shipments leave with a proof of despatch and may require a signature on delivery.

Should an item be lost in the post we will endeavour to claim for it.  Any compensation is limited by the amount paid by the shipping company.  If you wish to have insurance for your item, arrangements must be made in advance - a charge may be applicable for this service.

Returns

We comply with the distance selling act - any product can be returned within 7 days for a full refund (excluding postage).

Where incorrect or faulty products are supplied replacement products or a refund will be provided once the item is returned.  We will refund reasonable return postage costs for faulty or incorrectly supply items.  If a replacement is required prior to return, payment must be made for the replacement and a refund will be given on return of the item.

Returns for unwanted parts after the 7 day distance selling act period will be charged a restocking fee of 10% (min 5)

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